Rings Before Answer - Set the time to elapse before the start of the greeting audio.

Number of Retries - Set the number of bad entries you want to allow, before a final action is taken or the service hangs up.

Time Out in Seconds - Set the number of seconds you want to elapse before the bad entry audio plays specifically for a time out.

Sound File Upload - SkyBooth gives you a simple upload process for your audio files and accepts most audio formats including .wav, .mp3, .wma, and more. There are 4 sound files for your to consider;

• Initial Greeting - The is the main branding or company name and introduction,
• Instruction File - A separate file that will be the instructions to the caller of which key to press and why. This file is separated because the system will be live and ready to here keypress tones as soon as this file begins,
• Bad Keypress - A file notifying the caller they have made an incorrect keypress,
• Time Out - This file will play when there has been a number of seconds passed without any keypress made. The time out duration will be set as mentioned above.

You can also test the sound files before going live with your IVR Menu service by dialing the special numbers advised to you within the IVR Menu control panel in My Booth. This process allows you to only check the audio files you have uploaded and not actually place calls out of the system.

Keypress Allocation - All keys on a phone keypad can be assigned. You can choose to have the keypress make an outbound call, (including an overflow option), or replay the Instruction audio file.

Professional Studio Recordings - Would you prefer to have professionally produced audio files? No problem, supply us the scripts and we can record them at a very competitive cost.

Receiving Faxes - SkyBooth fax to email services have been designed to ensure a secure and effective way for you to receive incoming fax documents anywhere in the world. The features include;

• Email Address Assignment - Nominate and manage the address you wish to receive your documents to,
• Secure Format - Faxes are converted to .pdf during the process of receipt as a universal standard.

Sending Faxes - Enjoy a flexible and powerful sending fax process including;

• Sending From Email Software - Create your authorised email address and send a fax from any email software,
• Sending From My Booth - Alternatively, login to your My Booth control panel, upload your fax document and send a fax from the powerfully monitored Faxout section,
• No Page Loss Guarantee - The unique SkyBooth fax send process will not stop in the middle of send. If a page is interrupted, the intelligent process will simply send an additional fax automatically, to ensure your complete document is processed.